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When you visit the Site or Services, we automatically collect certain information about your device, including information about your web browser, mobile device, IP address, unique device identifiers, software and hardware attributes (including the type of operating system you use), approximate geographic location, time zone, and some of the cookies that are installed on your device (collectively, “Device Information”).
Additionally, as you browse the Services, we collect information about how you use the Services, such as the date and time you logged in, the individual web pages or products that you view, what websites or search terms referred you to the Services, and information about how you interact with the Services and other users (collectively, "Usage Information").
Additionally, when you visit or use the Services, we may either require or collect "Personal Information." Personal Information is information that could personally identify you, for example, your name, address, phone number, email address, birthdate, and requested payment information (such as billing address, account number, etc.). Personal Information does not include any data where the identity has been removed (anonymous data). For purposes of this policy, your Device Information and Usage Information is included within the discussion of "Personal Information" (unless we clearly state otherwise herein).
In the following instances, we collect and require you to actively submit Personal Information:
We also collect or receive various Usage Information and Device Information from third party analytics providers, such as Google and Facebook, as well as from other advertising networks.
We use your Device Information and Usage Information to monitor the usage of our Services, assess its performance, ensure technological compatibility with your computer or mobile device, and understand the relative importance of the information provided on our Services. We may also use this data to conduct statistical analyses on visitors’ usage patterns and other aggregated data. We do this to improve and optimize our Services for you. We also use your Device Information and Usage Information to help us screen for potential risk and fraud (in particular, your IP address).
We use the Personal Information you provide us in order to perform basic business functions in connection with operating the Services and facilitating their availability during Events. This may include communicating with you, processing any requests by you, identifying and fixing any problems with the Services, and otherwise making the Services available to you. Our use of this Personal Information is most commonly based on our legitimate business purposes or other lawful bases set forth below. When we make a decision to use your information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative) to ensure that our rights or interests do not override your fundamental rights and interests.
We also use your Personal Information in order to perform the contractual relationship with our users, and where we have your specific consent.
As referenced above, we may use your Personal Information for legitimate business purposes or other lawful bases, including to:
Note that we may process your Personal Information for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We may share your Personal Information with others for the purposes described below:
Without limiting the foregoing, RK9 currently shares your Personal Information with the following third-parties:
We may aggregate and/or de-identify any Personal Information, Usage Information or Device Information that you provide or we collect, such that the information no longer identifies any specific individual. We may use, disclose and otherwise process such information for our own legitimate business purposes – including historical and statistical analysis, reports, marketing, and business planning – without restriction. However, if we combine or connect any aggregated data with your personal data so that it can directly or indirectly identify you, we treat this combined data as Personal Information which will be used in accordance with this privacy notice.
When you provide us consent to do so (either upon contacting us through our Services or through our normal marketing communications), we will communicate with you through general marketing communications. You must affirmatively opt-in to receive these communications before you receive them. Currently RK9 does not employ the use of marketing communications, however we may in the future.
We do not share your Personal Information with any company outside the RK9 group of companies (or other third parties listed herein) for marketing purposes.
Regardless of where you live, you may also opt-out of these marketing communications at any time by following the instructions provided in any marketing communication you receive. Please note that even if you opt-out of receiving marketing communications, you may still receive-business related communications, such as transactional emails.
Please note that we do not alter our Services’ data collection and use practices when we see a Do Not Track signal from your browser.
We believe it is important for you to be able to: (1) find out what Personal Information you have provided to us through our Services; (2) update your information; or (3) "opt out" of receiving future marketing communications. To inquire about your Personal Information, update your Personal Information, or "opt out" of receiving future marketing communications or any other collection or use practice based on your consent, please send an email with your request and current contact information to firstname.lastname@example.org.
We generally respond to email requests within 24 hours of receiving a request, but it may take up to 30 days depending on the volume of requests we receive.
You have the right to access and control the Personal Information you provide us. These rights include the right to:
If you would like to exercise these rights (which you may do at any time) or inquire as to any additional rights you may have under applicable law, please contact us through the contact information provided below. We will respond to any request as promptly as possible.
When you provide information to us, you understand and agree that RK9 will retain your Personal Information as long as is necessary and relevant for our operations, and in accordance with applicable laws.
We strive to maintain internal controls and procedures to ensure that the information you share with us is handled in a safe, secure and responsible manner. We have security measures to help protect against loss, unauthorized access and alteration of the information in our control. We will only disclose such information to employees and authorized service providers who require such information for the purposes described in this Policy. Our databases are protected by physical, technical, and procedural measures that restrict access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Nevertheless, we cannot and do not guarantee that information you post on or transmit to the Services will not be viewed by unauthorized persons.
When you click on links on our Services that take you to third-party websites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of any third-party websites. We encourage you to read the posted privacy policies of any and every website you visit, whether you are linking from our Services or browsing on your own.
Under California's "Shine the Light Law," California residents have the right to receive information that identifies any third-party companies or individuals that RK9 has shared your Personal Information with in the previous calendar year, as well as a description of the categories of Personal Information disclosed to that third party. You may obtain this information once a year and free of charge by contacting RK9 at the address below.
Our Services are targeted primarily for use by adults. Accordingly, we do not knowingly collect age identifying information, nor do we knowingly collect any personal information from children under the age of 13 years without parental consent provided in the form of payment via credit/debit card. However, we hereby advise all visitors to our site under the age of 13 not to disclose or provide any personally identifiable information on our Services without parental consent. If you are concerned that Personal Information may have been inadvertently provided to or collected by RK9, please contact us immediately so appropriate steps may be taken to remove such information from RK9’s database.